Kuehne + Nagel has over twenty years experience in furniture home deliveries operating its own shared-user furniture distribution network supported by highly trained crews and first-class IT systems. Under the new agreement with BHS, Kuehne + Nagel will provide goods receipt from manufacturers and storage at its shared-user facility at Dove Valley, Derbyshire, and a “white-glove” delivery and assembly service direct to customers. On behalf of BHS, Kuehne + Nagel will also manage call centre activities to handle customer service including the booking of delivery days and times.
James Irons, BHS’ Head of Trading for Homestores said: “For our home deliveries of furniture we needed a logistics partner that could offer both the capacity to handle our growing volumes and the highest standards of customer care. Kuehne + Nagel’s wealth of expertise in this area and its ability to provide a nationwide service were also deciding factors.”
Mick Church, Kuehne + Nagel’s Business Unit Director for Home Delivery, comments: “Kuehne + Nagel’s specialist teams understand that with every home delivery we represent our customer. We are committed to supporting BHS with the highest levels of quality and innovation at this exciting time in the development of their home furnishings business.”
About Kuehne + Nagel
With some 54,000 employees at 850 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based lead logistics and supply chain management services.
The Kuehne + Nagel UK and Ireland organisation operates around 100 locations with over 10,000 employees.
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