CEVA Home’s focus on customer experience is key to new agreement
Houston, USA, 11 October 2011 – CEVA Logistics, one of the world’s leading supply chain companies, together with Newegg Inc., the second-largest online-only retailer in the United States, today announced a multi-million dollar contract for home television delivery services.
Newegg recognized CEVA’s experience and commitment in the home delivery market after touring its Carson, California facility, after which the companies signed the agreement. For more than a decade, CEVA has provided home delivery services for some of the largest retail brands in the U.S. and these capabilities, along with high service levels, have helped CEVA achieve superior customer satisfaction, ensure reliable communication and provide an end-to-end solution.
“We were immediately impressed by CEVA’s operations and value proposition,” said Bernard Luthi, Senior Vice President of Marketing, Web Management and Customer Service at Newegg. “It is clear that CEVA shares our commitment to providing the very best customer service possible. We look forward to seeing where this partnership will lead in the future as we continue to grow and expand our presence globally.”
“Through CEVA’s home delivery team, we’ve found that the customer experience is the most important element of our customer’s business,” said Nelson Bettencourt, Senior Vice President of CEVA’s Domestic U.S. Network. “It gives us a great deal of pride to know that Newegg appreciates our service and selected our team as its home delivery provider.”
CEVA’s domestic network provides approximately 400,000 home deliveries per year for some of the world’s largest retailers in North America. CEVA has 80 dedicated logistics locations and more than 100 flexible locations all connected by its owner operator fleet, equipped with on-board communications and tracking technology. The Newegg operations will have three major origins in City of Industry, California, Memphis, Tennessee and Edison, New Jersey.
Newegg will be using CEVA’s ONEView track and trace system, which provides customers access to consistent, reliable and actionable information on shipment transactions.