Holland, MI – LeanLogistics, a global solutions provider of transportation management system (TMS) applications and supply chain services, was selected as Customer Service Department of the Year for the airlines, distribution and transportation industries in the fifth annual Stevie Awards for Sales & Customer Service.
LeanLogistics was cited for its high customer satisfaction ranking (an average of 96 percent) in areas such as customer renewal, willingness to provide referrals and closed incident support. This is the third year that the Holland, Mich.-based company has been recognized. In 2009 and 2010, LeanLogistics was named a Finalist.
“Our customers are everything; without them, we couldn’t exist,” explained Matt Ahearn, president of LeanLogistics. “Creating the best possible customer experience is a top priority – from delivering customer-centric products to making sure clients receive the service they deserve. Customers first, always.”
This year’s Stevie Awards were the most competitive to date. More than 800 entries from organizations of all sizes in virtually every industry were submitted to this year’s competition, an increase of more than 60 percent from 2010.
There were 25 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; as well as 40 categories for sales professionals, ranging from Global Sales Leader of the Year to Sales Training Program of the Year to Sales Department of the Year.
Members of the Awards’ Board of Distinguished Judges & Advisors and their staffs selected LeanLogistics from among the Finalists. Finalists were chosen by business professionals worldwide during preliminary judging. LeanLogistics received the highest overall average score in its category after two rounds of judging.
“This year’s class of honorees illustrates that no matter your organization’s size, industry, budget, or location, it’s possible to excel at the two most important functions in business: acquiring and keeping customers,” said Michael Gallagher, president of the Stevie Awards.
Details about the Stevie Awards for Sales & Customer Service and the list of honorees in all categories are available at www.stevieawards.com/sales.
LeanLogistics is a global solutions provider of TMS applications and supply chain services enabled by the industry’s largest transportation network. The LeanLogistics network empowers shippers, carriers and other participating members to reduce costs, improve services and gain complete visibility.
Used by many Fortune 1000 companies and leading 3PLs, LeanLogistics On-Demand TMS® delivers complete transportation planning, execution, settlement, and procurement, as well as supply chain visibility and business intelligence to improve business processes, increase efficiency and reduce costs. On-Demand TMS® processes millions of shipments representing more than $5 billion in annual freight spend across the largest multi-modal transportation network -- more than 51,000 shippers, suppliers and trading partners interacting with thousands of carriers.
For outsourced transportation solutions, LeanLogistics offers Managed Transportation Services, GreenLanes™, Network Optimization and Carrier Procurement Services that leverage the data intelligence of the LeanLogistics transportation network with best practices and expertise to ensure clients receive maximum value.
Known for exceptional customer service as well as technology leadership, LeanLogistics is headquartered in Holland, Mich., and is a Brambles company. For additional information, visit http://www.leanlogistics.com/ or call 616.738.6400.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes, and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.stevieawards.com/.
Sponsors of the 5th annual Stevie Awards for Sales & Customer Service include American Support, the Business TalkRadio Network, Competence Call Center, Infogroup, the Sales Management Association, and ValueSelling Associates.