WATERLOO, ONTARIO — Tuesday August 4, 2009 — Descartes Systems Group, a global on-demand software-as-a-service (SaaS) logistics solutions provider, announced that Sleepy’s, LLC has improved its customer experience, while reducing operational costs and growing its business, with Descartes Fleet Management Solutions.
Sleepy’s is a leading mattress retailer in North America with over 700 stores, delivering over 17 brands. Sleepy’s needs efficient routes and real-time reservation capability to ensure that mattresses are delivered on-time and on-budget while putting the customer first. Sleepy’s needed a solution with the flexibility to accommodate last-minute customer requests, cancellations or unpredictable delays.
“As a customer-focused company, Sleepy’s is proactive in implementing processes that not only streamline our operations, but also set the standard for service delivery,” said Don Rowley, Executive Vice President and CIO of Sleepy’s. “Our home delivery service strives to deliver paramount customer service while ensuring we are maximizing our delivery resources. Working with Descartes has enabled us to grow from 425 to over 700 stores in the past 2 and a half years and increased completed deliveries to almost 100%, which reduced missed delivery costs by 3.5%.”
Sleepy’s implemented Descartes’ Route Planner and Reservations solutions as the technology platform for its home delivery operations. The solutions are designed to let consumers schedule their own deliveries at the point-of-sale while maximizing the use of distribution resources. With Descartes, Sleepy’s can efficiently plan and implement delivery routes, maximize truck fleet utilization, increase resource capacity and differentiate its service offering.
“Home delivery companies, like Sleepy’s, are selecting Descartes to help them reduce costs and complexity in their delivery operations while providing a differentiated and improved customer service experience,” said Ed Ryan, Executive Vice President of Field Operations at Descartes.
Descartes Route Planner and Reservations are part of the Descartes Delivery Management suite. The Descartes Delivery Management suite integrates design, planning, execution, automatic vehicle location (AVL) tracking systems, performance management and messaging solutions that help manufacturers, retailers, distributors, service providers and their logistics services providers optimize inbound and outbound delivery performance.
Sleepy’s, The Mattress Professionals is a privately-owned specialty mattress retailer with nearly 700 showrooms located in Connecticut, DC, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, and North Virginia, with corporate headquarters in Bethpage, NY. Keeping up-to-date on all the latest innovations in sleep technology, Sleepy’s carries the latest in Sealy, Serta, Simmons, Stearns & Foster, Kingsdown, International Bedding Corp., Miralux, King Koil, Comfor Pedic, Leggett & Platt, Posture Temp, Fashion Bed Group, Wesley Allen, Amanda Sutton, Amisco, Spaldin, and Tempur-Pedic mattresses to fit any price range or comfort level. For more information, visit http://www.sleepys.com,
Descartes (TSX: DSG) (NASDAQ: DSGX), is making the world a better place by enabling global organizations with logistics-intensive businesses to save money by improving the productivity and performance of their operations. Underlying Descartes’ offerings is the Descartes Global Logistics Network (GLN), one of the world’s most extensive multi-modal business applications network. As a federated software-as-a-service (SaaS) platform, the Descartes GLN combines with component-based ‘nano’ sized applications to provide messaging services between logistics trading partners, shipment management services to help manage third party carriers and private fleet management services for organizations of all sizes. Descartes’ solutions and services deliver results by enabling organizations around the world to reduce administrative costs, billing cycles, fleet size, contract carrier costs, and mileage driven; improve pick up and delivery reliability; and optimize working capital through fleet visibility. Descartes’ hosted, transactional and packaged solutions deliver repeatable, measurable results and fast time-to-value. Descartes customers include an estimated 1,600 ground carriers and more than 90 airlines, 30 ocean carriers, 900 freight forwarders and third-party providers of logistics services, and hundreds of manufacturers, retailers, distributors, private fleet owners and regulatory agencies. The company has more than 350 employees and is based in Waterloo, Ontario, with operations in Atlanta, Pittsburgh, Ottawa, Montreal, Miami, Minneapolis, Washington DC, Derby, London, Stockholm, Shanghai, and Toronto. For more information, visit www.descartes.com.