Bringg, the #1 delivery management solution for enterprises, put out a buying guide for businesses looking to invest in a platform to help them manage their delivery operations.
This post is, in part, taken from that buying guide. You can check out the entire buying guide by clicking here.
Below are 5 features that any business should look for when investing in a delivery management platform, as well as how each stakeholder in the business can leverage them.
Feature Deep Dive: Dispatch Management
Dispatch management is the core piece of any on-demand delivery solution. This module provides operational teams with an interface for scheduling driver pick-ups and deliveries. With complete, end-to-end visibility of the delivery business as a whole (both granular and aggregated KPIs), this module saves critical time identifying who a task should be assigned to.
- CEO Tip: Ensure the solution supports multiple dispatch models (manual vs. automated; assigned vs. driver response) to ensure flexibility and growth.
- COO Tip: Look for a solution that includes anomaly alerts (drivers will be late; drivers didn’t trigger customer messages) to preempt issues before they impact customers.
- Driver Incentives: Offer a solution that provides efficient route details to maximize deliveries per shift.
- Customer Benefits: Choose an option that allows customers to see feedback on different drivers to engender trust.
Feature Deep Dive: Real-Time Tracking
To provide a high quality service, companies must show customers where their delivery is at all times and enable customer notifications en route. Providing instant access to real-time mapping of driver location is critical to providing a great customer experience.
- CEO and CMO Tip: Look for fast time-to-implementation to give customers the instant service upgrade that will boost retention and revenue.
- CTO Tip: Ensure simple integration with existing enterprise systems and mobile apps.
- Driver Incentives: Include options to connect drivers directly with customers when needed.
- Customer Benefits: Ensure proactive notifications on exact ETA and “I’m here” driver notifications. Use Web apps to ensure the customer doesn’t have to download anything to access the information they need.
Feature Deep Dive: Driver Interface
Today’s drivers need fingertip access to all of a delivery’s information—customer data, order information, routing data and more. More importantly, they need mobile access to all the tools necessary to complete the transaction—payment applications, delivery verification, tipping payments, rating tools and more.
- COO Tip: Look for a solution that allows companies to track driver performance and proof of delivery and customer feedback.
- CTO Tip: Opt for a solution that lets you integrate access to multiple systems via a single interface.
- Driver Incentives: Choose the most streamlined user interface to make it easy for drivers to access data, such as easy routing options, while on the go.
- Customer Benefits: Deploy a solution that includes payment, tipping options and “instant proof of delivery” photos to instill confidence and create a positive experience. Customers can provide feedback in-app about drivers to inform and encourage future and prospective customers.
Feature Deep Dive: Integration Options
Established companies may have already implemented pieces of a complete on-demand delivery management solution. These companies can take a modular approach to augmenting existing systems with the remaining features they need. Integration options are critical to supporting both enterprise systems and essential ecosystem products.
- CEO & CMO Tip: Select a solution with as many products as possible to provide customers with the most robust offering available.
- COO Tip: Choose a solution that ensures seamless integration with customer feedback mechanisms to integrate driver feedback on operations.
- CTO Tip: Look for SaaS options to minimize overhead.
Feature Deep Dive: Customer Notifications
The average person receives 65 push notifications per day on his phone. This instant gratification of communication and information has fed the growth of the impatient consumer. While most of these alerts are messages and social networking notifications, people are also looking for immediate notice that the goods or services they have ordered are being delivered. The nature of the push notification has altered consumer expectations.
Therefore, delivery companies can’t afford to not provide customers with real-time updates throughout ordering and delivery processes. It is best to give customers the flexibility they need to get their messages via any device or communication channel, and include in-app messaging to let customers and drivers communicate directly with each other to eliminate any potential problems.
- COO Tip: Choose a solution that lets you send anomaly-based messages directly from dispatch to ensure efficiency.
- CMO Tip: Look for options that allow you to brand every pin, touch point and message.
- Customer Benefits: Ensure customers can leave special messages for both drivers and companies (allergies, don’t ring bell, unfriendly dog on premises, etc.).
To help businesses wade through the noise when looking for a solution to invest in, we put together a buying guide. Check out the 2016 Delivery Management Platform Buying Guide to get a full understanding of what to look for.