World-renowned for its award-winning cargo charter services, Chapman Freeborn has announced it is to raise the profile of its specialist on board courier (OBC) division following the successful global expansion of the service last year.
Cologne-headquartered Chapman Freeborn OBC - which branched out into the Asian market with the establishment of an office in Hong Kong last year - has unveiled a brand new look including a redesign of its logo, new imagery and supporting materials.
The refresh also follows the introduction of a new client tool for tracking global shipments online, and further underlines Chapman Freeborn’s commitment to growing its portfolio of value-added services which complement its core aircraft charter activities.
Carsten Volk, Chapman Freeborn OBC’s global product manager, said: “Whether it’s a time-critical document or 30 boxes of automotive parts, a dedicated courier accompanies shipments from pick up to delivery straight to the recipient. We take great pride in the quality of our service and we wanted to ensure that our branding and communications reflect this.”
In hand, on hand, by hand
Chapman Freeborn OBC provides transportation solutions tailored to clients’ specific requirements - with dedicated couriers accompanying each shipment every step of the way.
In addition to being fully insured and professionally trained, Chapman Freeborn’s couriers possess passports and visas for countries that are traditionally very difficult to access - making the service invaluable for multinational businesses which are vulnerable to supply chain delays.
One recent example saw Chapman Freeborn OBC tasked with an assignment to transport an urgent 13kg shipment of prototype technology from Mexico to South Korea on behalf of a European-headquartered cell phone manufacturer.
However, when the courier arrived in Monterrey the team was informed the required shipment had increased to five high-value packages totalling over 50kg.
The necessary excess-baggage arrangements were made with the airline and provisions were made ahead of the courier’s arrival in Frankfurt. Customs agents assisted in ensuring the courier and his high-value consignment made the connecting flight to Seoul and the prototypes were hand-delivered on schedule.
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Chapman Freeborn and Swiss WorldCargo announce new partnership agreement
Chapman Freeborn and Swiss WorldCargo have forged a new strategic partnership to further enhance their offerings in the cargo market.
As of July 1 2013, the global aircraft charter specialist is supporting Swiss WorldCargo with all third-party chartering requirements through its worldwide office network.
Already an acknowledged global leader for care-intensive cargo services, the agreement will allow Swiss WorldCargo to expand its specialised product portfolio and offer clients full or part charter solutions using the entire range of cargo aircraft worldwide.
Chapman Freeborn will benefit by working closely with one of the market’s leading airlines which has a network of some 120 destinations in over 80 countries - served by a fleet of 85 aircraft including Airbus A319, A320, A321, A330-300 and A340 types.
The agreement was signed in Zurich on the second week of July and follows the March launch of a strategic cooperation deal between Chapman Freeborn and Lufthansa Cargo, the partner airline of Swiss International Air Lines.
Russi Batliwala, CEO of Chapman Freeborn, said: “We are delighted to sign this partnership agreement with Swiss WorldCargo and we welcome the opportunity to offer our cargo charter services to their international client base.
“Both companies share a reputation for focussing on value-added services and operational excellence, and their expertise in belly cargo and worldwide network of destinations make it an ideal fit.”
“It is our strategic goal to strengthen and deepen customer relationships in our chosen markets and to offer a more complete solution set, and we are convinced that in Chapman Freeborn we have found the perfect partner for charter and other related services,” comments Oliver Evans, Chief Cargo Officer of Swiss International Air Lines.
“Our two companies can forge a true partnership as we have distinct areas of expertise and experience while sharing a common dedication to and passion for quality, customer service and just getting the job done according to our promises.”