Brussels, 2 July 2009 - The Export Helpdesk just launched its revamped website to facilitate market access from developing countries to the EU. Besides information on import tariffs, import requirements and trade statistics, the site now offers detailed information on the preferential arrangements in place between the EU and developing countries.

It also offers a series of help tools to further assist exporters in developing countries to take advantages of the export opportunities offered by these agreements. This is particularly interesting for SMEs who wish to export to the EU but are still unfamiliar with the EU rules for imports. This website is available in English, French, Spanish and Portuguese.


The European Union is the world's largest single market and by far the most important trading partner for developing countries. The wide range of preferential arrangements that the EU is offering partners in the developing world, allows them to benefit from a privileged access to the EU market.

In order to assist developing countries exporters to obtain information on how to export to the EU under these preferential arrangements, the Export Helpdesk was created in 2004 by the European Commission as a first-stop-shop for online information.

Among the services provided are:

- Requirements and taxes (requirements to be met to import to and market goods in the EU, internal taxes applicable in every EU country and product-specific legal or market requirements)
- Import tariffs and other import measures (such as quotas, import licences, anti-dumping measures, etc.)
- Preferential arrangements (EU’s main trade arrangements with developing countries, documents that must accompany exports and rules of origin exporters must meet)
- Trade statistics (trade flows between the EU and third countries)
- Links (trade authorities (EU and national), international trade bodies, market places and business directories)
- What's New (hosting the quarterly newsletters of the Export Helpdesk)
- Contact (in order to lodge detailed questions)

Since its launch in 2004, the number of visits to the Export Helpdesk has constantly increased. Its main visitors are in Latin America, followed by Asia, the Mediterranean countries, and the Africa Caribbean and Pacific countries. The website is also widely used by European importers.

Explore the new website at

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