October 1, 2009, Cincinnati, OH - Pro Mach, Inc. launched ProCustomer today, a new initiative designed to ensure that customers maintain peak packaging system productivity through best-in-class standards in aftermarket parts, service, and support.
ProCustomer is the assurance that all customer service, technical support, training, product upgrades, and parts programs provided by Pro Mach divisions adhere to consistent standards of excellence. These standards are based on in-depth customer research and industry best practices.
All 11 Pro Mach divisions deliver service and support that meets or exceeds 13 key attributes for reactive, interactive, and proactive care, with an emphasis on improving packaging line productivity.
Pro Mach senior management believes the support requirements of customers for world-class productivity and highest overall equipment efficiency (OEE) will only become more varied and extensive over time because of the changing demographics in the North American workforce, a shift in consumer buying behavior due to the recession, mandated carbon footprint reductions and water regulations, and an increasingly competitive global economy. These trends will require ProCustomer to continually improve and broaden beyond the initial 13 service and support attributes.
"Adhering to best practices will ensure that customers have the support to maintain peak productivity," said Mark Anderson, president and CEO, Pro Mach, Inc. "Importantly, ProCustomer is designed to be flexible with individual goals suited to the needs of each customer. ProCustomer is the latest in a series of strategic initiatives, which include operations excellence, product excellence, customer service excellence, and distribution excellence."
To learn more about ProCustomer, including the attributes that make up ProCustomer and to read a new white paper on the trends stimulating the need for standards in aftermarket service, visit www.ProCustomer.com. Those interested in learning more about Pro Mach and its business units should visit www.ProMachInc.com
About Brenton Engineering
Brenton Engineering, a division of Pro Mach, designs, manufactures and integrates a wide-range of end-of-line packaging equipment. Brenton is a packaging industry leader in servo-technology applications and integrating automated solutions for complex packaging needs. Their extensive product line includes case packers, shrink wrappers, palletizers, and robotic solutions for most end-of-line packaging and material handling needs. Brenton is one of the largest providers of Fanuc robotic packaging systems in North America. All Brenton products are designed and manufactured at their state-of-the-art facilities in Minnesota. For more information about Brenton Engineering visit their website at www.brentonengineering.com or contact them at 1-800-535-2730 or This email address is being protected from spambots. You need JavaScript enabled to view it..